Exchange & Return Policy
We offer exchanges on size-related issues within 5 days of delivery. Please note the following guidelines:
- Customers must self-ship the product to our company address in its original packaging, with all tags intact.
- The exchanged item will be shipped only after we receive the returned product and it passes our quality check process, which may take up to 10-12 business days.
- We reserve the right to reject an exchange request if the product does not meet our quality standards or if any discrepancy is found.
- Customized products and sale items are not eligible for exchange or return.
Refund & Cancellation Policy
- As per our company policy, we do not offer refunds on any product sold.
- A refund is only applicable for damaged goods. In such cases, customers must:
- Send clear images or videos of the damaged product within 5 days of delivery.
- Provide the following details:
- Order number
- Delivery address
- Self-ship the product to our company address.
- Once the return is approved, refunds will be processed within 14 business days and credited directly to your bank account.
- Orders once placed cannot be canceled.
For any queries, feel free to reach out to our customer support team at info@ginandtonicstore.com .